Frequently Asked Questions

How do v12 raffles work?

Our raffles are simple to enter. Browse available raffles, purchase your tickets, and wait for the draw date. Winners are selected randomly and notified immediately after the draw.

How are winners selected?

Winners are selected using a transparent random number generator. The entire process is recorded and can be verified by participants to ensure fairness.

When do I receive my prize?

If you win, you'll be notified immediately via email. Physical prizes are typically shipped within 5-7 business days. Digital prizes are delivered instantly to your account.

Can I get a refund for my tickets?

Ticket purchases are final and non-refundable once the transaction is complete. Please make sure you want to enter a raffle before purchasing tickets.

How do I know if I've won?

Winners are notified via email immediately after the draw. You can also check your account dashboard for any winning notifications. All results are published on our website.

Are there any age restrictions?

Yes, you must be at least 18 years old to participate in our raffles. Age verification may be required when claiming certain prizes.

How can I contact support?

For any questions or concerns, please email us at mail@v12comps.com. Our team is available Monday through Friday, 9 AM to 5 PM EST.